Privacy & Care

At Serenity Counseling & Learning Center LLC, your privacy is a top priority. This notice explains how your health information may be used, shared, and how you can access it. Please review it carefully.

Our Commitment to Your Privacy

We are committed to protecting your health information. This includes any details about your care and the services you receive. We create and maintain records to ensure quality care and meet legal requirements.

We are legally required to:

• Keep your protected health information (PHI) private
• Provide you with this notice
• Follow the terms outlined in this notice

We may update this notice at any time. Any changes will apply to all the information we maintain and will be available upon request or on our website.

How We Use and Share Your Information

We may use or share your information in the following ways without your written permission:

For Treatment, Payment & Operations

• To provide or coordinate your care
• To receive payment from your insurance or you
• For administrative purposes like training, supervision, and quality improvement

Legal or Safety-Related Disclosures

• If required by law (e.g., court orders, health oversight, investigations)
• To report abuse or prevent serious threats to health or safety
• For law enforcement or national security when required
• To comply with workers’ compensation laws
• For research (with safeguards in place)
• To remind you of appointments or share information about services

When We Need Your Permission

We’ll ask for your written authorization before using or sharing your information for:

• Psychotherapy notes (unless used for treatment, training, legal defense, or required by law)
• Marketing purposes
• Selling your health information (which we do not do)

You may revoke this permission at any time by submitting a written request.

Your Rights Regarding Your Health Information

You have the right to:

• Request limits on how your information is used or shared
• Request restrictions on disclosures to your health plan if you paid in full out-of-pocket
• Choose how we contact you (e.g., at a specific phone number or address)
• Access your records (excluding psychotherapy notes), and receive a copy within 30 days
• Request corrections if you believe your information is incomplete or incorrect
• Receive a list of disclosures made in the past six years (excluding treatment, payment, and operations)
• Get a paper or electronic copy of this notice, even if you received it electronically

Sharing with Family or Others

With your permission—or in emergency situations—we may share your information with family members or others involved in your care or payment for care. You can object to this at any time.

Questions? Need Help?

If you have any questions about this notice or want to exercise your rights, please contact:

Serenity Counseling & Learning Center LLC

We are here to support your privacy and your care.

Effective Date: 08/01/2022. Updated 05/23/2025.