Our Services

Diagnostic Assessments

Assessments help us identify symptoms and gain a better understanding of your concerns and experiences. Once all testing and assessments are completed, you will work with your provider to understand any diagnoses and recommended services. Together you and your provider will develop a personalized treatment plan to help you overcome any symptoms and guide you through the process of healing.

Individual and Family Therapy

Stress, fear, and anxiety are some of the most common and uncomfortable emotions that we can experience. Treatment with SCLC focuses on helping you recover motivation, peace, and joy you've been searching for. Our staff uses a variety of evidence-based approaches to help you through this process.

Supervision & Consultation

SCLC provides supervision for LPC/As and consultation for other clinical therapists. For more information please reach out directly to cynthia@serenityclc.com

Insurance & Payment Options

Insurance

Using your insurance with an in network provider is the best way to access the most affordable therapy. SCLC is currently in network with BCBS and Aetna. If you are interested in services and we are not in network with your insurance, please contact us for more information as there may be alternative options to file your claims.

Self Pay

Contact us for self pay rates as rates will differ by service type and provider. We accept cash, check, credit/debit, HSA and FSA.

Sliding Scale

Don't let the cost keep you from getting the help you need. We offer a discounted rate to those without insurance who qualify. Contact us for more information. Qualifications are based on income, need, and scholarship availability.

Privacy Policy

Serenity Counseling & Learning Center LLC is committed to protecting your privacy and ensuring the security of your Protected Health Information (PHI). This Privacy Policy describes how we collect, use, store, and protect your health-related information in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

By using our services, you acknowledge that you have read and understood this policy. If you have any questions, please contact us directly.

Information We Collect

We may collect the following types of information:

- Personal Identifiable Information (PII): This includes your name, address, phone number, email address, and other contact details.

- Protected Health Information (PHI): This includes your medical history, treatment information, diagnosis, medication details, insurance information, and any other health-related data that can identify you.

We collect this information through various means, including online forms, email communications, and through our services or interactions with you.

2. How We Use Your Information

We use your information for the following purposes:

- To provide healthcare services, including diagnosis, treatment, and follow-up care.

- To process payments and insurance claims.

- To communicate with you regarding your health information and services we offer.

- To comply with legal, regulatory, and reporting obligations.

- To improve our services and support.

We do not use or share your PHI for marketing purposes without your explicit consent.

3. How We Protect Your Information

We take the protection of your PHI seriously and employ several measures to safeguard it, including:

- Encryption: All sensitive data is encrypted both in transit and at rest.

- Access Controls: We limit access to PHI to authorized personnel only who need it for legitimate business purposes.

- Secure Storage: Your data is stored in secure systems with firewalls, anti-virus software, and regular security audits.

- Regular Audits: We regularly review our systems and policies to ensure they remain HIPAA-compliant and secure.

4. How We Share Your Information

We will only disclose your PHI in the following circumstances:

- With your consent: We will obtain your explicit consent before sharing your PHI, except as required by law.

- Business Associates: We may share your PHI with third-party vendors or partners that provide services on our behalf (e.g., cloud storage, data analytics). These vendors are contractually required to comply with HIPAA regulations and safeguard your PHI.

- Legal Requirements: We may disclose your PHI if required by law, such as to comply with a court order or government investigation.

All third parties with access to your PHI are required to sign a **Business Associate Agreement (BAA)** to ensure they follow the same privacy and security practices.

5. Your Rights Under HIPAA

As a patient, you have the following rights regarding your PHI:

- Right to Access: You can request a copy of your PHI that we have on file.

- Right to Amend: You have the right to request corrections to your PHI if you believe it is inaccurate or incomplete.

- Right to Restrict Use: You can request limits on how we use or disclose your PHI.

- Right to Confidential Communications: You can request that we communicate with you in a certain way or at a specific location.

- Right to Receive a Copy of This Privacy Policy: You can request a copy of this privacy policy at any time.

Data Retention

We will retain your PHI for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your information is no longer needed, we will dispose of it securely.

Breach Notification

In the unlikely event of a data breach, we will notify you as required by HIPAA regulations. We will inform you within 60 days of discovering the breach, and we will provide details on the nature of the breach, what information was affected, and the steps we are taking to address it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify you of significant changes by posting the updated policy on our website, and the effective date will be indicated at the top of this page.

If you have any questions or concerns regarding this Privacy Policy or how we handle your PHI, please contact us.